Email support
Bugs, licence questions, install help, anything. Include your licence key and site URL for the fastest turnaround.
plugins@hansemedia.co.ukDocumentation
Setup guides, API-key configuration, changelogs and troubleshooting for all five plugins, on both platforms.
Browse plugin guidesPriority · suite licence
Suite owners jump the queue: same-day responses and hands-on help with migrations and multi-site setups.
Get the suiteHow do I activate my licence key?
Install the plugin, open the shared Hanse admin menu, paste the key under Licence and hit Activate. One key covers every plugin in your licence - suite keys unlock all five at once.
Which platforms are supported?
WordPress 6.0+ on PHP 8.0+, and EmDashCMS (our Cloudflare-native CMS). Every plugin ships for both, and your licence covers both platforms.
Can I move a licence to a new site?
Yes. Deactivate it on the old site from the Licence tab (or from your account if the site is gone) and activate on the new one. There is no limit on moves.
Do the plugins phone home or collect telemetry?
No. The only outbound calls are the ones a plugin needs to work - for example AutoAlt calling your chosen AI provider, or SignalSync sending events to GA4 and Meta. Licence checks are periodic and contain no site data.
What does a support response look like?
A reply from one of the engineers who built the plugin, within one business day, with a fix, a workaround, or a clear timeline if it is a bug on our side. Suite owners get same-day responses.
What is your refund policy?
As a downloadable digital product, all sales are final - once a licence key has been issued and activated, the product is considered used and cannot be returned. If a plugin does not work as described and we cannot fix it, email us and we will make it right.
Still stuck?
Send your licence key, site URL and what you expected to happen, and we will take it from there.